Warranty and Returns Policy for Dent Guard® Products
Warranty Guarantee
Dent Guard® is committed to delivering top-notch products. Each of our products comes with a 5 year warranty, ensuring your peace of mind and our promise of quality.
Warranty Coverage:
Every Dent Guard® product is covered against manufacturing defects for a full 5 years from the date of purchase. Should you encounter any genuine product defects within the first 30 days of purchase, we offer a complete money-back guarantee. Beyond this period, and up to 5 years, we’ll provide a product replacement for any verifiable defects not including normal wear and tear by the customer.
Please note: All warranty claims must include your purchase receipt.
Warranty Exclusions:
Our warranty does not cover damages due to misuse or exposure to harsh chemicals or outside normal use damages.
Returns Policy
We understand that sometimes a product might not be what you expected. That’s why we offer a 30-day return window for you to send us back your product for a full refund.
Return Conditions:
To qualify for a full refund:
- The product must be returned unused.
- It must be in its original Dent Guard® packaging.
- Include a copy of the proof of purchase or receipt.
- Claims for faulty products must be supported with evidence of the defect.
Please note: We do not offer product exchanges unless agreed upon by our support team.
Initiating a Return or Warranty Claim
If you’d like to initiate a return or warranty claim:
- Please fill in the form provided on our website or email us at support@dentguard.com.au.
- We aim to respond within 24 hours to begin processing your claim.
Return Shipping Costs
Please return your Dent Guard to: PO Box 6039, Maroochydore, Qld, 4556
We will process your refund or replacement upon receiving your returned Dent Guards®.
Processing Time
- Refunds: Typically, refunds are processed within 5 to 7 business days after we receive your returned product.
- Replacement: If your product has a verifiable defect, we will dispatch a replacement within 7 business days upon verification.
